FAQs

Hot Water Heaters

  • There are three main types of hot water heater tanks in Australia:

    • Electric Storage Hot Water System – Uses an electric element to heat water in an insulated tank.

    • Gas Storage Hot Water System – Heats water using natural gas or LPG, often more cost-effective than electric models.

    • Solar Hot Water System (with Storage Tank) – Uses solar collectors to heat water, with a gas or electric booster for cloudy days.

  • Most hot water heater tanks last between 8 to 15 years, depending on:

    ✔ Quality of the unit

    ✔ Water hardness (higher mineral content can shorten lifespan)

    ✔ Regular maintenance

    ✔ Usage and temperature settings

  • Signs that your hot water system needs replacing:

    Water takes too long to heat

    Rusty or discoloured water

    Leaking water around the unit

    If your system is over 10 years old, consider replacing it before complete failure occurs.

  • 🔹 Recommended maintenance schedule:

    ✔ Every 6 months – Test the Temperature Pressure Relief (TPR) valve and flush sediment from the tank.

    ✔ Every 5 years – Replace the sacrificial anode (in electric and gas storage units) to prevent corrosion.

    Regular maintenance helps extend the lifespan of the heater and prevent breakdowns.

  • Gas instantaneous hot water systems heat water only when needed, rather than storing hot water in a tank. When you turn on a tap:

    A gas burner ignites, heating water as it passes through the unit.

    🔹 A heat exchanger transfers heat to the water, providing continuous hot water.

    🔹 Temperature is controlled by a thermostat to ensure a safe and steady flow.

    💡 Key Benefit: Unlimited hot water supply – never run out like a storage system!

  • ✅ Energy-Efficient – Heats water only when needed, reducing gas usage.

    ✅ Continuous Hot Water – No running out of hot water, ideal for large households.

    ✅ Space-Saving Design – Compact wall-mounted units free up space.

    ✅ Lower Running Costs – More efficient than electric storage heaters.

    ✅ Environmentally Friendly – Lower carbon footprint compared to electric models.

    ✅ Longer Lifespan – Typically lasts 15-20 years

  • ✔ Yes! Switching from electric to gas can save energy costs.

    ✔ Your home needs a gas connection or LPG supply.

    ✔ A licensed plumber will handle pipework modifications and gas fitting.

  • A gas hot water heater tank stores and heats water using a gas burner located at the base of the tank.

    🔹 Cold water enters the tank through an inlet pipe.

    🔹 A gas burner heats the water inside the insulated tank.

    🔹 A thermostat maintains the temperature, reheating water when necessary.

    🔹 Hot water is delivered when you turn on a tap.

  • ✅ Fast Water Heating – Heats water quicker than electric storage units.

    ✅ Reliable Supply – Provides hot water even during power outages.

    ✅ Energy Efficient – More affordable than electric storage (especially on natural gas).

    ✅ Lower Running Costs – Gas is cheaper to run than electric hot water.

  • Most gas storage hot water tanks last 10 to 15 years, depending on:

    ✔ Usage frequency

    ✔ Water quality (hard water may shorten lifespan)

    ✔ Regular maintenance

    ✔ Tank material (stainless steel tanks last longer)

    💡 Tip: If your unit is over 10 years old, consider upgrading before it fails completely.

  • A heat pump works similarly to an air conditioner or refrigerator in reverse.

    🔹 Air is drawn into the system, where a fan absorbs heat from the surrounding environment.

    🔹 A refrigerant fluid circulates and compresses the heat, increasing its temperature.

    🔹 The heat is transferred to the water, stored in an insulated tank.

    🔹 The cooled air is expelled, and the cycle repeats as needed.

    💡 Key Benefit: Uses 70-80% less electricity than standard electric hot water systems.

  • ✅ Energy-Efficient – Uses the environment’s heat instead of generating heat directly.

    ✅ Lower Running Costs – Can save up to 75% on electricity bills.

    ✅ Environmentally Friendly – Reduces carbon footprint compared to electric or gas storage systems.

    ✅ Government Rebates Available – Eligible for STCs (Small-Scale Technology Certificates) and state incentives.

    ✅ Works in Most Climates – Functions in temperatures as low as -5°C to -10°C, making it suitable for all Australian states.