FAQs
Hot Water Heaters
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There are three main types of hot water heater tanks in Australia:
Electric Storage Hot Water System – Uses an electric element to heat water in an insulated tank.
Gas Storage Hot Water System – Heats water using natural gas or LPG, often more cost-effective than electric models.
Solar Hot Water System (with Storage Tank) – Uses solar collectors to heat water, with a gas or electric booster for cloudy days.
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Most hot water heater tanks last between 8 to 15 years, depending on:
✔ Quality of the unit
✔ Water hardness (higher mineral content can shorten lifespan)
✔ Regular maintenance
✔ Usage and temperature settings
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Signs that your hot water system needs replacing:
✔ Water takes too long to heat
✔ Rusty or discoloured water
✔ Leaking water around the unit
If your system is over 10 years old, consider replacing it before complete failure occurs.
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🔹 Recommended maintenance schedule:
✔ Every 6 months – Test the Temperature Pressure Relief (TPR) valve and flush sediment from the tank.
✔ Every 5 years – Replace the sacrificial anode (in electric and gas storage units) to prevent corrosion.
Regular maintenance helps extend the lifespan of the heater and prevent breakdowns.
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Gas instantaneous hot water systems heat water only when needed, rather than storing hot water in a tank. When you turn on a tap:
A gas burner ignites, heating water as it passes through the unit.
🔹 A heat exchanger transfers heat to the water, providing continuous hot water.
🔹 Temperature is controlled by a thermostat to ensure a safe and steady flow.
💡 Key Benefit: Unlimited hot water supply – never run out like a storage system!
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✅ Energy-Efficient – Heats water only when needed, reducing gas usage.
✅ Continuous Hot Water – No running out of hot water, ideal for large households.
✅ Space-Saving Design – Compact wall-mounted units free up space.
✅ Lower Running Costs – More efficient than electric storage heaters.
✅ Environmentally Friendly – Lower carbon footprint compared to electric models.
✅ Longer Lifespan – Typically lasts 15-20 years
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✔ Yes! Switching from electric to gas can save energy costs.
✔ Your home needs a gas connection or LPG supply.
✔ A licensed plumber will handle pipework modifications and gas fitting.
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A gas hot water heater tank stores and heats water using a gas burner located at the base of the tank.
🔹 Cold water enters the tank through an inlet pipe.
🔹 A gas burner heats the water inside the insulated tank.
🔹 A thermostat maintains the temperature, reheating water when necessary.
🔹 Hot water is delivered when you turn on a tap.
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✅ Fast Water Heating – Heats water quicker than electric storage units.
✅ Reliable Supply – Provides hot water even during power outages.
✅ Energy Efficient – More affordable than electric storage (especially on natural gas).
✅ Lower Running Costs – Gas is cheaper to run than electric hot water.
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Most gas storage hot water tanks last 10 to 15 years, depending on:
✔ Usage frequency
✔ Water quality (hard water may shorten lifespan)
✔ Regular maintenance
✔ Tank material (stainless steel tanks last longer)
💡 Tip: If your unit is over 10 years old, consider upgrading before it fails completely.
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A heat pump works similarly to an air conditioner or refrigerator in reverse.
🔹 Air is drawn into the system, where a fan absorbs heat from the surrounding environment.
🔹 A refrigerant fluid circulates and compresses the heat, increasing its temperature.
🔹 The heat is transferred to the water, stored in an insulated tank.
🔹 The cooled air is expelled, and the cycle repeats as needed.
💡 Key Benefit: Uses 70-80% less electricity than standard electric hot water systems.
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✅ Energy-Efficient – Uses the environment’s heat instead of generating heat directly.
✅ Lower Running Costs – Can save up to 75% on electricity bills.
✅ Environmentally Friendly – Reduces carbon footprint compared to electric or gas storage systems.
✅ Government Rebates Available – Eligible for STCs (Small-Scale Technology Certificates) and state incentives.
✅ Works in Most Climates – Functions in temperatures as low as -5°C to -10°C, making it suitable for all Australian states.